School Based Health Center Access Representative/Greeter-Gloucester

At BILH - Addison Gilbert Hospital’s GHS-SBHC, the Front Desk Administrative Support individual works primarily with Gloucester High School Students and Staff in assisting them with scheduling and registering appointments in EPIC for the Nurse Practitioner and Mental Health Provider and scheduling appointments for the Community Health Worker and Program Manager. This role will act as greeter at the front desk and will verify insurance in addition to administrative support for GHS-SBHC staff. For this reason, the following skills are highly valued:

• Excellent communication skills - both verbal and written; with active listening skills
• Strong Organizational Skills to manage and prioritize work
• Established computer literacy skills - Microsoft word; google docs/sheets, etc.
•  EPIC medical record registration experience is a plus
• Bilingual (or multilingual) in English and Spanish and/or Portuguese is a plus

Details and background information:

• Work location is in Gloucester High School - must live in or near Gloucester and have an understanding of the student community population we serve
• Legally able to work in the US  - ie US citizenship or have a work permit

Education - Experience Requirements:

• Education  High School or GED minimum
• Experience  - tech-savvy - the ability to use computer programs with ease;

experience in a health care and/or school setting, knowledge of Electronic Medical Records registration - EPIC, etc. is a plus

• Bilingual/Multilingual in English and Spanish and Portuguese preferred

About You

We value team members who are skilled and devoted to their work. Those who feel confident taking ownership of their responsibilities yet feel comfortable and can easily work with others on the team will thrive if:

• You are passionate about supporting this community and helping underserved populations
• You enjoy working with teens in a quick-paced school setting
• You are comfortable supporting cultural competency, including the LGBTQ+ community
• You enjoy balancing multiple tasks

About Us:

Beth Israel Lahey Health - Addison Gilbert Hospital’s Gloucester High School - School-Based Health Center (GHS-SBHC) is a school-based teen health clinic that is funded by AGH and a grant from the Massachusetts Department of Public Health. The SBHC is staffed with a Program Manager, Nurse Practitioner, Licensed Independent Clinical Social Worker, Community Health Worker, and a Front Desk Administrative Support individual.

Our goal is to take care of students’ health by establishing trusted adult relationships to support attendance and the achievement of academic success for graduation. The GHS-SBHC offers  medical visits for illness, sports and work physicals, personal health care; counseling for individuals and groups; social skills training, cognitive behavioral therapy, mindfulness techniques and anxiety reduction - with a strengths-based collaborative approach; the Sexuality and Gender Acceptance student group for LGBTQ+ students and their allies; connecting students to medical, mental, and public health resources inside the school and the broader community; Walking Club for gym credits, an education program for stress reduction with emwave stress reduction program; Youth Advisory Council leadership opportunities; and the Free Food Locker - a shelf pantry program available to all GHS students.

At the GHS-SBHC, our core values are inclusion and respect, creating and providing a safe space where all students are welcome and treated with equity, irrespective of their race, nationality, gender identity, and more. In order to serve our community, team members must understand and exhibit cultural sensitivity, the ability to communicate clearly and effectively, to work independently, and be successful in team environments.