FRONT OFFICE SPECIALIST

Job Details

Description

Location/Department: Outpatient Clinic 

Part time - 64 hours per pay period - benefit eligible

Job Summary:

Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, obtains prior authorizations, facilitates communication with the office.

Supervisory Responsibilities:  None

Duties/Responsibilities:

• Checks, monitors, & adjusts daily provider schedule as needed.
• Greets incoming patients and calls in a courteous & professional manner.
• Demographic & insurance data obtained & verified on all patients at the time of scheduling, update if appropriate.
• Answer all incoming calls of multiple lines & direct to appropriate personnel.
• Take messages & send to provider using approved format.
• Makes phone calls to patients as needed or requested.
• Scan or Route all incoming documents to patient’s medical record.
• Schedule appointments for follow-up & new patients.
• Prepares and mails appropriate preparation instructions to patients.
• Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info).
• Make copies of all forms as needed.
• Open & sort mail daily.
• Check out patients on the computer.
• Manage referrals through the message center.
• Fax referrals to appropriate place.
• Call for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN).
• File charts & appropriate paperwork.
• Keep inventory on supplies & order if necessary for front office.
• Change message on answering machine as needed.
• General office clerical duties & other duties as assigned.
• Report to Manager with any concerns or issues addressed by patients.
• Available to assist all office staff & patients if needed.
• Maintains current BLS certification, if appropriate.
• Able to locate department policies and procedures.
• Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended.
• Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate.

Required Skills/Abilities:

• Must have strong verbal & written communication skills.
• Exhibit compassion & understanding.
• Excellent phone manners.
• Familiar with medical terminology is preferred, but not required.
• Able to operate office equipment, i.e. computers, phones, fax & copy machine.