Pharmacy Patient Support Rep/UKHC

HS

2 yrs

None

This position requires use of a computer workstation, completion of tasks with repetitive motions.

Primarily day shift; Monday through Friday. Fully remote schedule available.

Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls and faxes appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Complete shipment verifications for UK Specialty pharmacy to ensure mail order deliveries were delivered accurately and timely. Escalate delayed shipments appropriately, if needed. Complete other tasks as needed to support patient care and the department.

Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.

Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.