Senior Hospital Concierge **INTERNAL ONLY**
- University Medical Center of Southern Nevada
- Las Vegas, NV
- Dec 24, 2025
Job Description
Position Summary
**Open to UMC Employees Only**
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:
Responsible for ensuring hospital patients, visitors, family members, and staff environment is safe and welcoming. Provides expedited solutions to complaints, problems, and special needs. Provides lead direction and training to concierge staff.
Job Requirement
Qualifications
Equivalent to graduation from high school and two (2) years of customer service experience or 1 year in a customer service lead role.
Licensing/Certification Requirements:
None.
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:
Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; communicate with peers to standardize operations and expectations; staff scheduling practices and procedures; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.
Skill in:
Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; coaching and mentoring peers by communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work throughout the hospital in a variety of environments; stamina to remain standing and/or walk for extended periods of time; vision to read printed materials and computer screens; hearing and speech to communicate effectively in-person, over the telephone. Strength and agility to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
University Medical Center of Southern Nevada is dedicated to providing the highest level of health care possible by maintaining its ongoing commitment to personal, individualized care for each patient. Through the latest treatment techniques, comfortable surroundings, and dedicated staff, that commitment is expressed every day in every hospital area.
Top-of-the-Line Technology
University Medical Center is the state-designated Level I Trauma Center for Southern Nevada, as well as the only advanced facility to offer a specialized team of medical professionals prepared to respond to the needs of the severely injured 24 hours a day. UMC also houses the state's only burn care facility -- the Lions Burn Care Center and operates a comprehensive free-standing unit devoted solely to physical medicine and rehabilitation.
It's the entire UMC family, from every corner of this campus and every satellite location, who put their heart and soul into delivering exceptional care that makes UMC the Best Hospital in Las Vegas. Beyond the life-saving care, it's UMC's willingness and mission to treat everyone who needs us with the kind of care we would want for our own family members.
We offer a VERY COMPETITIVE salary & benefits package, including, but not limited to:
· Employer-Paid PENSION PLAN
· Health/Dental/Vision Insurance - less than $20 per paycheck for employee-only coverage
· Consolidated Annual Leave (aka PTO) 27-32 days per year to start (depending on position)
· Extended Illness Bank (aka Sick Bank) 6 days per year
· No FICA deduction (aka Social Security) & no NV State Income Tax deduction
· Relocation assistance & Sign-On Bonus available (for select positions)
Awards
https://www.umcsn.com/Footer/Excellence-Everyday-at-UMC.aspx?intMenuID=305&intPageID=307
