Process Improvement Consultant III

General Description:

The Process Improvement Consultant III will play a critical role in enhancing clinical operations at an enterprise level. The consultant will collaborate with multidisciplinary teams to identify opportunities for improvement, streamline processes, and enhance patient care quality and operational efficiency. This role will focus on enterprise-wide process improvement strategy, stakeholder engagement, and coaching leadership teams and will coach and mentor moderate to the most complex process improvement efforts.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Lead and manage large scale improvement initiatives and strategy deployment
• Utilizes advanced data visualization to drive decision-making.
• Analyze clinical workflows and data to Identify opportunities for improvement and efficiency to develop actionable insights and recommendations.
• Oversees training programs and capability-building in improvement methodologies.
• Facilitate 8 Step, Lean/Six Sigma training and workshops for clinical teams.
• Develop KPIs and performance dashboards to track project progress and outcomes.
• Collaborate with multidisciplinary teams to ensure that all improvement efforts align with institutional goals for patient safety, quality of care, and operational efficiency.
• Present findings and recommendations, project updates, and results to senior leadership and stakeholders.
• Partner with IT and analytics teams to implement technological solutions to optimize clinical operations.
• Monitor and sustain process improvements post-implementation, ensuring they are standardized and integrated into daily practice.
• Stay current with best practices in clinical operations and process improvement methodologies.
• Mentor junior team members and promote a culture of continuous improvement across the institution.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s degree in healthcare administration, nursing, business, industrial engineering, or related field required. Master’s degree preferred (e.g., MBA, MPH, MHA).

Experience: 5 or more years of experience in process improvement with a focus on healthcare/clinical operations required.  Experience working in an academic medical center or large hospital system preferred.

License(s)/Certification(s)/Registration(s) Required:   Lean Six Sigma Green Belt required. Black Belt preferred. PMP certification or similar preferred.

Knowledge, Skills and Abilities:

• Extensive experience in healthcare process improvement, with proven results in large scale initiatives
• Advanced ability to utilize data in storytelling to gain support from leaders and stakeholders
• Advanced analytical and data visualization skills
• Ability to lead large-scale initiatives collaboratively with multidisciplinary teams
• Exceptional leadership, communication, and change management skills with a passion for driving change in healthcare settings.
• Expert Microsoft Office skills with heavy emphasis in MS Excel, Word, PowerPoint as well as Visio
• Expert proficiency in data analysis, process mapping, root cause analysis, and other process improvement tools
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Advanced ability to influence and facilitate change across all levels of the organization
• Deep understanding of hospital operations, clinical workflows and regulatory requirements
• Experience with continuous improvement management systems