Duncan Regional Hospital Duncan, OK, USA
Patient Experience Representative serves as a liaison between patient and medical support staff. This position greets patients, instruct and directs patients and visitors, receives all co-payments/ payments, issue receipts, and handles medical records request and the faxing and mailing thereof. Additional Responsibilities: Answering multi line telephones Takes messages, provides information and directs calls throughout the office Collects all demographic and insurance information on new patients with accuracy Updates demographic and insurance information when required Schedules and reschedules patient appointments as required Greets patients in a courteous and helpful manner Scans all medical charting information into computer to make available for physician viewing in a prompt manner Copy/print medical records and fax or mail as appropriate Open, sort and distribute mail Prepares daily payment packet for the Central Billing Office...
Assistant & Support