Lake Charles Memorial Hospital
Lake Charles, LA, USA
DESCRIPTION OF POSITION: The Patient Account Representative will handle inbound and outbound calls from patients and insurance companies, and provide accurate and professional information about their accounts, benefits, and payments. This position will also update patient records, verify insurance eligibility and authorizations, and follow up on outstanding balances, while complying with HIPAA guidelines and maintaining confidentiality. This position will also understand different patient account processes, and complete assigned tasks in a timely manner. RESPONSIBILITIES AND DUTIES: Manage all inbound and outbound customer calls in a timely manner Accurately evaluates each account in order to determine what is needed, what is left outstanding and what steps are necessary to resolve the account in both patient Practice Management System Answers phones with correct salutation and professionalism Strong phone and verbal communication skills along with active listening De-escalate...
Assistant & Support
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