Job Description
Job Summary
The Food Service Worker II will include the duties of FSW I with the additional responsibility of task related to the Diet Office and Call Center. The FSW II will assist with orders for patients. Maintain the office supplies and run reports. This position will comply will all cafeteria, food and beverage regulation guidelines outlined in the facility Food Service manual. This position includes duties related to utility, food preparation, assembly tasks, and cafeteria duties. The patients’ demographics range from newborn through children, adolescents, adults and geriatrics. There is minimal access to patient health information.
Qualifications
- High School diploma or GED preferred
- Previous experience in food service desired
- Excellent customer service skills
- Ability to stand and walk for long periods of time
- Follow the compliance and standards required by food/beverage regulations outlined in the facility manual
- Ensure compliance with all sanitation and safety requirements
- Effectively communicate with all staff
Shift: 8 hrs. per week
Essential Physical Requirements
- Must possess full range of body motion to pass basic FIT test for position to include standing, bending, stooping, and sitting for extended periods of time.
- Must be able to lift and carry up to 50 pounds.
- Stand and walk for most of the day.
- Must be able to withstand heat and temperature changes while going in and out of refrigerated or freezer areas.
Job-Specific Standards
The level of performance must be measured by Customer Feedback, Documentation and Observation.
- Follow “Meal Delivery” guidelines outlined in facility manual
- Follow “Utility” guidelines outlined in facility manual
- Accurately takes patient menu orders via telephone, assisting patient with appropriate choices per diet restriction and follows scripting guidelines.
- Accurately runs diet reports.
- Maintains supplies and files in diet office.
- Accurately takes orders/messages from nursing units.
- Cleans work area and stations. Vacuums and takes trash out.
- Enters information into the patient card file.
- Understands the computer ordering system in a quick and efficient manner
- Tactfully guides patients to proper menu selection and offers suggestions.
- Handles patient complaints in a satisfactory manner. Helps patients make decisions.
- Runs the missed meal report and completes call back.
- Prints the non-room service tickets
- Assist with restocking when needed
- Promptly report hazard and unclean areas
- Assist with receipt reconciliation, cash drawer count and correct handling of sales when assigned
- Assisted with FSW 1 task as assigned
- Perform other duties as assigned
Reports To
- Food Service Supervisor, Director of Food Service
Iredell Health System includes Iredell Memorial Hospital, Iredell Wound & Hyperbaric Center, Iredell Home Health, corporate wellness programs, a skilled nursing facility and a physician network. Iredell offers convenient and easy access to state-of-the-art diagnostics and comprehensive health services. Centers of Excellence include Women’s and Children’s; Cardiovascular; Cancer Care; Surgical Services and Wellness & Prevention. While more and more independent hospitals are being purchased by large for-profit chains, the leadership of Iredell Health System continue to believe - as did the original trustees who signed the certificate of incorporation- that the community is well-served by a locally-owned, locally-operated hospital. Without shareholders or distant corporate offices, all profits remain in the community to provide services, modern equipment and highly skilled staff.
Awards
American Heart Association & American Stroke Association
- Get With The Guidelines Stroke Gold Quality Award
American Diabetes Association
- Diabetes Center Recognition Award
The Joint Commission
- Primary Stroke Center designation
American College of Surgeons’ Commission on Cancer
- Certified Community Cancer Program
Blue Cross Blue Shield (Blue Distinction)
- Distinction Center+ for Hips and Knees & Maternity Care
PNC
- Excellence in Healthcare Award for Quality of Care
Charlotte Business Journal (4 consecutive years )
- Healthiest Employers of Greater Charlotte Award
Healthiest Employers (2 consecutive years)
- Top 100 Healthiest Workplaces in America
Hospital Consumer Assessment of Healthcare Providers & Systems
- Top 13 Acute-Care hospitals in North Carolina
Healogics
- Center of Distinction & Center of Excellence Awards