Patient Services Representative

  • Gritman Medical Center
  • Moscow, ID
  • Apr 27, 2024
Full Time Assistant & Support

Job Description

We're looking for an enthusiastic individual to join our team as a Patient Service Representative (also known as Admitting clerk or Registration). In this role, you'll be the face of our hospital services, providing top-notch customer service to our patients and visitors. You'll handle patient registration, explain financial requirements, verify insurance, and ensure compliance with safety codes and standards. This entry-level position is perfect for someone with basic computer skills and a passion for helping others. On-the-job training is provided, making it an excellent opportunity to kickstart your career in healthcare!


  • Comprehensive Healthcare Coverage: Enjoy access to top-tier medical, dental, vision, and life insurance plans, all conveniently provided through our extensive network of trusted local providers.
  • Rewarding Excellence: Earn extra compensation for achieving advanced credentials and specialized certifications, demonstrating your commitment to professional growth and expertise.
  • Invest in Your Future: Take advantage of our generous educational and tuition reimbursement programs, supporting your continuing education and pursuit of higher degrees.
  • Championing Work-Life Balance: Benefit from flexible schedules and a supportive environment that values your well-being, allowing you to maintain a healthy balance between work and life.
  • Time Off Benefits: Generous time off, providing you with the necessary time to recharge and attend to personal and family needs.
  • Competitive Compensation: Receive competitive market-based pay that recognizes your skills and experience.
  • Family-Friendly Amenities: Access our convenient childcare facility, ensuring peace of mind and convenience for working parents.


  • Exceptional customer service skills
  • Pleasant attitude and willingness to exceed expectations
  • Ability to work independently with minimal supervision
  • Basic computer skills required, high school diploma or equivalent preferred.
  • Some experience or education in a medical office or hospital admissions preferred

Essential Functions:

As a Patient Service Representative, you'll be responsible for a variety of tasks, including:

  • Opening and closing the building according to protocol
  • Verifying cash box count and completing daily reports
  • Collecting co-pays and outstanding balances
  • Answering phones and checking voicemail
  • Greeting patients and visitors with a friendly demeanor
  • Checking in patients and updating demographic information
  • Scanning and processing documents
  • Assisting with financial policies and patient assistance applications
  • Monitoring patient wait times and rescheduling appointments as needed
  • Supporting coworkers and assisting with other tasks as required

Organizational Expectations:

  • Maintain a positive and professional representation of the organization
  • Promote a culture of safety for patients and employees
  • Comply with organizational policies and procedures
  • Demonstrate excellent customer service at all times
  • Physical Demands: This role requires some physical activity, including lifting, reaching, bending, and standing. You'll also need good vision, hearing, and communication skills to interact effectively with patients and staff.