The Patient Access Representative Lead assists in departmental operations, application of policy, regulations and standards related to the professional, efficient and effective delivery of services. Assists in the performance of registration functions and is responsible for ensuring the accuracy of the work product. Responds to inquiries and assists the Management Team with investigation and resolution of concerns related to functions handled within the department. Provides quality customer service to team members, patients, physicians and others in all interactions, and other to facilitate the access process.
The primary responsibilities of the Patient Access Rep. Lead includes, but are not limited to the following:
Promotes Carilion Clinic Service Standards and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
Participates in team roles as defined by departmental operations and budget while overseeing details of maintaining an efficient and professional area, coordinating workflow, staff scheduling and clear task delegation.
Maintains professional skills, including essential knowledge of a broad range of payer guidelines, policies and procedures, processes, effective communication techniques and technologies used in order to serve as a resource assuring self and team accuracy and timeliness of the work product.
Responsible for oversight, compliance, and coordination of departmental processes related to work queues, system reports, cash boxes, co payment logs, shift reports, and staff scheduling.
Assists with coordination and delivery of departmental of training and education. Demonstrates leadership, team building and employee development skills. Sustains and educates an understanding of ICD-9 and CPT coding principles in order to research, determine and provide medical necessity and authorization information to patients at the time of service.
Develops and maintains smooth cooperative working relationships with peers, subordinates and superiors showing awareness of, and consideration for, the opinions and feelings of others.
Communicates clearly and directly with team members concerning expectations, productivity and accountability on a “real-time” basis.
All shifts, any days
Experience: 3-5 years experience in the registration, insurance and/or medical office environment required. Demonstrated knowledge of medical terminology, leadership skills, team building and employee development skills. Must be well organized, detail oriented, with a strong service excellence perspective.
Other Minimum Qualifications: PC knowledge and basic applications required. Strong interpersonal and communication skills. Ability to adapt to and facilitate schedule and operational changes based on departmental needs.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.