Realize your most important career aspirations as you support clinicians and patients with your skills and attention to detail. At Carilion Clinic, our team provides office support in a forward-thinking environment. You will thrive through extensive training, supportive leaders and potential for advancement. Carilion offers comprehensive benefits, paid time off, and tuition options. Join a team where your skills and ideas will make a difference in the health of our patients and the communities we live in.
The Healthcare Administrative Associate prioritizes and performs clerical duties to maintain basic front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.
This is a float position and will cover front desk duties for multiple outpatient therapy locations in the Roanoke and Westlake market.
The Healthcare Administrative Associate job duties include, but may not be limited to the following:
Greets, screens, and provides service to patients and visitors
Processes mail, faxes and other documents
Maintains multi-line phone system/switchboard
Schedules, registers, check in/out patients
Maintain medical records
Performs data management, spreadsheet functions
Runs and maintains reports
Performs charge entry
Processes billing documents and researches and resolves issues
Collects co-payments, deductibles, and other self-pay amounts at time of service
Maintains cash box and receipt books
Education: High school diploma or GED required.
Experience: Minimum of two years prior experience in a physician office/medical office, data processing and/or with multi-line telephones preferred. Previous registration and/or medical insurance experience preferred.
Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, Medical front office and knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills. Knowledge of Microsoft software applications preferred (Word, Excel). Ability to multi-task essential. Excellent phone and customer service skills preferred.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.