Patient Access Representative

The patient access representative registers, schedules, and performs related processingu duties for all patients being served by respective clinic. Duties are done in Practice Management and EMR system as appropriate. As a member of the clinic team the patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

 

Collect faxes and scan if testing, distribute into boxes if appropriate. Performs and safely operates all equipment according to the manufacturers’ instructions and protocols. Answers phone with correct salutation. Takes messages when appropriate. Greets each patient warmly and cheerfully. Performs and safely operates all equipment according to the manufacturers’ instructions and protocols. Is trained to perform all check-in duties. Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid level provider etc…). Records all messages into electronic EMR after completing request. If patient does not leave required information, employee must call patient back in order to obtain. Collects patient co-pay and prior balances, posting to account and giving receipt. Checks out the patient in the EMR system. Pulls all orders from checkout function. Schedules all return appointments. Schedules all testing after obtaining precertification per physician checkout orders. Completes and sends medical records request per physician orders. Runs and reconciles receipts following established protocol. Scan and attach all paperwork received into EMR system and attach and send appropriately. Collect faxes and scan if testing. Other than testing, distribute into boxes if appropriate. Performs other job duties as assigned.