Volunteer Coordinator - Patient Resources & Volunteer Program

Position Title:

Department:

Job Description:

Under minimal supervision, the Volunteer Coordinator implements and coordinates programming that volunteers provide to enhance support to patients and families.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

• In collaboration with department leadership and volunteer services, determines, implements, and evaluates programs provided by volunteers for patients and families.

• This programming will utilize service of volunteers and the community to enhance patient experiences.

• Initiates and builds community relationships to enhance and expand patient and family programming.

• Performs consistent stewardship and communication duties with donors and coordinates community fundraising and development events.

• Supports volunteers by providing direct assistance in training, orientation, shadowing, and behavior modeling opportunities, as needed.

• Evaluates, expands, and/or enhances the roles of volunteers to best meet patient and family needs and ensures volunteer training is adequate to support those roles.

• Works closely with volunteers in running programming in order to maintain knowledge of daily needs of patients and families.

• Evaluates outcomes of programming to meet the needs of patients and families, to ensure quality and to meet best practices.

• Supports special visitor community and partner volunteers for patient events.

• Supports donation inventory system through intake, inventory, packing, storing, and assessment of ongoing needs.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Bachelor's Degree required.

Experience: 1 year of experience in customer service or coordinating programs and projects required.

License(s)/Certification(s)/Registration(s): Basic Life Support (BLS) issued by the American Heart Association (AHA) required within 30 days.

Knowledge, Skills and Abilities:  

• Knowledge of the principles, techniques, materials, and equipment used to facilitate activities with individuals and groups.

• Effective communication skills both written and verbal.

• Ability to work with an interdisciplinary team.

• Skills sufficient for supervising volunteers and students.

• Good interpersonal skills to develop effective working relationships and deal with difficult patient and health care dynamics.

• Knowledge of performance improvement tools and how to monitor an ongoing process.

• Skills in planning programs and analyzing the problems that arise.

• Skills in fundraising and development.

• Knowledge of best practices for not-for-profit programs.

• Computer skills and a general knowledge of office procedures.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.