Job Description
Distribution and Transportation:
- Accurately and efficiently transports and stock lab-related supplies
- Receives, interprets, enters, and verifies orders for accuracy, medical necessity, and proper documentation (i.e. insurance information, identification numbers, Medicare Advance Beneficiary Notices, etc.) into appropriate EMR
- Accurately enters billing information into the appropriate EMR
- Accurately and efficiently address/respond to inquiries concerning laboratory results
- Assist in interpretation of orders received and ensure accuracy both in order entry and specimen requirements
- Effectively communicate with all NMHS staff, patients, their family members, and customers
- Answer telephone in an polite and efficient manner
- Provide a high level of customer service
- Resolve issues encountered by our clients to include: billing inquiries, specimen tracking, requests for documentation and questions with specimen integrity and collection requirements
- Contact physician’s offices and various clinics to ensure operational satisfaction, conduct client surveys, and make certain that client issues are handled appropriately
- Works as part of a team with all members of their department and NMHS employees
- Participates in continuing education programs to maintain and expand skills
- Stay abreast of regulatory changes
- Adheres to NMHS/NMMC Policies/Procedures/Guidelines
- Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues
- High School Diploma or equivalent, required; preference given for associates degree or higher
- Preferable one year experience working in a secretarial type position
- Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); preferred
- Working knowledge of hospital and laboratory information systems (i.e. 3M, PFM, etc); preferred
- Good organizational and communication (written and verbal) skills; required
About North Mississippi Health Services
North Mississippi Health Services (NMHS) is a diversified regional health care organization serving 24 counties in north Mississippi and northwest Alabama and is one of the largest employers in Mississippi with over 6,900 employees. NMHS covers a broad range of acute diagnostic and therapeutic services offered through North Mississippi Medical Center (NMMC) in Tupelo, Community Hospital System, and North Mississippi Medical Clinics. NMHS strives to improve the health for people in this region by providing conveniently accessible and cost-effective healthcare of the highest quality.
