Job Description
- Job Summary: In an effort to provide complete customer satisfaction, this position should accurately listen and respond appropriately to requests made by transferring physicians, hospitals, and peers. To ensure patients are assigned rooms in an expedient manner, this position will utilize all critical resources within the organization to expedite this process. This position should give high priority to customer service and complete customer satisfaction. This position must ensure all paperwork and computer entry is checked for accuracy and continually enhances their knowledge regarding processes. This position will coordinate the successful transfer and placement of patients entering via the Patient Logistics Command Center access. This position will effectively communicate with the surgery department, emergency department, nursing units, physician offices, and outlying facilities to ensure appropriate placement of patients in a timely manner. This position must be able to adjust through a rapidly changing environment. This position will participate in personal and professional growth, development, and continuous improvement in all critical success factors of people, service, quality, financial, and growth. This position will be required to work weekends, and holidays.
- Customer Relations: This position is responsible for demonstrating the delivery of the CARES concept (compassion, accountability, respect, excellence, smile) in all interactions between the Patient Logistics Command Center and all physicians, internal customers, and external customers.
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Budget:
This position has responsibility to work as a department team member to maintain budget within established guidelines.
Requirements: - Licensed as an RN in state of Mississippi
- BSN degree preferred.
- Minimum 5 years nursing experience required, 2 years critical care experience preferred.
- Demonstrates leadership, supervisory, interpersonal, and problem solving skills
- General knowledge about North Mississippi Medical Center and its mission, vision, values, and critical success factors
- Knowledge of overall hospital policies
- Ability to manage situations related to family and visitors, patients of varied ages and needs, physicians and other hospital departments
About North Mississippi Health Services
North Mississippi Health Services (NMHS) is a diversified regional health care organization serving 24 counties in north Mississippi and northwest Alabama and is one of the largest employers in Mississippi with over 6,900 employees. NMHS covers a broad range of acute diagnostic and therapeutic services offered through North Mississippi Medical Center (NMMC) in Tupelo, Community Hospital System, and North Mississippi Medical Clinics. NMHS strives to improve the health for people in this region by providing conveniently accessible and cost-effective healthcare of the highest quality.
