Front Office Coordinator/Patient Navigator Wound Care Center

***This position is not a Russell Medical employee. The employer is Healogics Wound Care Center.
Inquiries: Call Program Director, Karen Treadwell 256-215-7450
www.healogics.com/careers

The Clinical Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. This individual serves in a dual administrative/clinical role to streamline workflow in providing effective and exceptional patient care.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:
Administrative Functions:
o Coordinates with Center leadership to maximize daily patient census.
o Actively participates in staff meetings to support key functions within the Center.
o Greets patients and other visitors, answers and routes calls to appropriate staff.
o Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
o Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
o Collects and enters patient charges in databases.
o Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
o Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
o Coordinates/schedules ancillary testing with other hospital departments.
o Arranges for patient transportation, as needed.
o Maintains office equipment and supplies as needed, and medical supplies as directed.

Clinical Functions:
o Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
o May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
o May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency
o Gathers patient information.
o Gathers necessary equipment and supplies for the RN or provider.
o Reports quality of care issues to Clinical Nurse Manager
o Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
o May function as a Documentation Assistant (scribe) in accordance with Healogics policy
o Performs other duties as required.

Required Education, Experience and Credentials:
o High School Diploma or General Education Development (GED); Associate’s degree preferred
o Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).
o Current CMA, CNA or EMT Certification licensed in the state of employment – to be maintained throughout the duration of employment in the position
o Minimum of Two (2) or more years office administration experience is required; Preferably in a medical setting, acute hospital, rehabilitation hospital, or skilled nursing unit.
o Prior medical coding experience preferred

Required Knowledge, Skills and Abilities:
o Demonstrated competency in BLS (Basic Life Support)
o Proficient in Microsoft Office (Word, Excel, Outlook)
o Good customer, interpersonal and communication skills, both orally and in writing
o Organization and time-management skills
o Basic math skills
o Attention to details
o Ability to maintain confidentiality
o Ability to work in fast paced environment and to work on multiple projects at the same time
o Ability to work with others and in a team environment

Work Environment:
o Primarily indoors environment
o Patient care environment
o Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)
o Exposure to mechanical equipment