Senior Engineer, ITs Technical Systems Operations

JOB SUMMARY This position is responsible for the recommendation, implementation, administration, and performance of all NMHS IT on-premises and cloud applications, servers, and storage infrastructure. This position reports to the IT Systems Administration Manager and will be expected to assist in management, as well as, planning and design of all IT infrastructure systems. | **JOB** **FUNCTIONS** | | --- | * Design, configure, deploy, and maintain applications, servers and storage solutions, both on-premises and in the cloud * Exhibit “subject matter expert” level of knowledge concerning supported applications/systems * Proactively work to improve reliability, stability, and security of all supported systems * Maintain maximum efficiency and performance of all systems in order to meet organizational SLAs * Recommend and assist in planning new system acquisitions based off organizational needs * Lead specific implementation and deployment projects for the team as designated by IT leadership * Collaborate and communicate with customers, vendors, leadership and staff * Research and evaluate emergent technologies and their impact to the organization * Document accurate system changes, revisions and operating procedures * Lead and coordinate critical situation remediation with multiple IT teams and vendors * Troubleshoot and diagnose advanced software and hardware issues affecting the organization’s infrastructure * Automate technical workflows and processes to gain efficiencies * Provide technical guidance, consulting and support to team members as required for system operations * Triage and respond to Tier3/4 incidents * Provide 24/7 support for critical systems * Maintain and grow technical skillset through education and certification * Performs other duties as assigned by IT leadership
QUALIFICATIONS Education Education Level Education Details Required/Preferred Bachelor's Degree Computer Science (or related field) Required
Or High School Diploma or GED Equivalent will consider HS Diploma with 8 additional years beyond the required work experience Required

Licenses and Certifications
Licenses and Certifications Licenses and Certifications Details Time Frame Required/
Preferred DL NUMBER - Driver License, Valid and in State Upon Hire Required IT Industry Certifications          Ex:  Microsoft, A+, Vmware, Citrix, Epic Preferred
Work Experience Number of Years Work Experience Details Required/
Preferred 7-9 years Minimum of 8 years’ experience in configuring, troubleshooting, installing, and maintenance of server software and computer systems in complex IT environments Required
Knowledge Skills and Abilities
Knowledge, Skills, Abilities Required/Preferred Proficiency Expert-level knowledge and experience with server operating systems, virtualization technologies, directory/cloud/messaging services, and storage area networks Required N/A Competency with data protection, security, and monitoring tools Required N/A Strong hardware and software troubleshooting skills Required N/A Proficiency in scripting languages for automation Required N/A Experience with public cloud Required N/A Project management Required N/A Excellent organizational and communication (written and verbal) skills Required N/A Excellent interpersonal skills Required N/A Work independently with little oversight Required N/A Plans and organizes tasks Required N/A Establishes and maintains cooperative and effective working relationships with others Required N/A Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve Required N/A

**SCOPE**
**Freedom To Act:**
**Problem Solving:**
**Impact:**
**Financial Responsibility:** * Sales Revenue Target Responsibility: * Approval Responsibility: * P & L Responsibility: * Assets Controlled: * Controllable Expenses (e.g., Payroll and other budgeted items): * Total Financial Responsibility: **Budget Responsibility** * Primary Budget Responsibility: * Shared Budget Responsibility: