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Patient Financial Services Manager

Job Description

Drive financial stewardship in healthcare billing and payments.


Join Our Team at Cuyuna Regional Medical Center


At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.


A Day in the Life of a Patient Financial Services Manager

The Patient Financial Services Manager oversees all aspects of billing and payment operations within our healthcare system to ensure efficiency, adherence to standards, and alignment with organizational goals. This role involves rigorous management of administrative processes, including maintaining office equipment and supervising office supplies, while enforcing facility policies. The manager leads a team consisting of financial advisors, data analysts, and other billing staff, fostering a cooperative environment to enhance overall team performance and productivity. Financial oversight is critical, with tasks ranging from managing budgets to monitoring accounts receivable and ensuring accurate financial reporting. Furthermore, this manager ensures compliance with regulatory standards and plays a key role in client relations, effectively handling inquiries and resolving issues to maintain professional relationships.


About the Business Office Department

Financial Integrity, Patient Focus| What makes our Business Office truly special is the deep sense of connection, dedication and longevity within our team. Our Team thrives on flexibility and the desire to learn, knowing that every day presents new challenges. We embrace the evolving nature of our work with compassion and a commitment to problem-solving, critical thinking, and clear communication, all aimed at ensuring the financial side of healthcare operates smoothly, ethically, and transparently. Our patients have placed their trust in us to meet their healthcare needs, and we strive to manage their financial accounts with that same level of care and attention. Whether we're processing claims, managing reimbursements, analyzing revenue cycles, or training staff on financial policies, every task we take on is done with a focus on fairness, accuracy, and efficiency. While many of us didn’t initially set out for a career in healthcare finance, we’ve discovered a profound sense of purpose in helping our patients through the financial aspect of their health journey. Providing them with the support, guidance, and clarity they need to navigate what can often feel like a complex and overwhelming process.

What makes our Business Office truly special is the deep sense of connection, dedication and longevity within our team. Our Team thrives on flexibility and the desire to learn, knowing that every day presents new challenges. We embrace the evolving nature of our work with compassion and a commitment to problem-solving, critical thinking, and clear communication, all aimed at ensuring the financial side of healthcare operates smoothly, ethically, and transparently. Our patients have placed their trust in us to meet their healthcare needs, and we strive to manage their financial accounts with that same level of care and attention. Whether we're processing claims, managing reimbursements, analyzing revenue cycles, or training staff on financial policies, every task we take on is done with a focus on fairness, accuracy, and efficiency. While many of us didn’t initially set out for a career in healthcare finance, we’ve discovered a profound sense of purpose in helping our patients through the financial aspect of their health journey. Providing them with the support, guidance, and clarity they need to navigate what can often feel like a complex and overwhelming process.


Ideal Candidate (What will make you a great fit!)

  • Strong leadership skills
  • Problem-solving expertise
  • Effective communicator
  • Confident decision-maker
  • Adaptable to change
  • Detail-oriented
Cuyuna Regional Medical Center
About Cuyuna Regional Medical Center

While the medical campus is in Crosby, Minnesota, CRMC draws market share from a much broader region in Central Minnesota. With 25 operating beds and $120 million in net patient revenues, CRMC has established itself as a key asset in the beautiful lake country of eastern Crow Wing County. CRMC has strategically partnered with health systems and institutions in Minnesota to provide a broad array of services that are not typically provided by critical access hospitals and has numerous branded service lines.

This healthcare system is a testimony to the positive, can-do spirit of its leadership, physicians, and staff. Working together, looking for ways to make things happen, they have established an integrated, 40-acre campus with a state-of-the-art hospital with technologically advanced surgical suites, advanced life support ambulance service, senior housing, and a long-term care facility. There are also three additional physician clinics in Baxter, Breezy Point and Longville. CRMC has 1,020 employees and an active medical staff of over 60 physicians and 23 advanced practice providers, which includes 15 surgeons and 45 primary care providers. More than 8,500 surgeries are performed annually at CRMC. The organization has a strong balance sheet with a solid operating margin and is the largest employer on the Cuyuna Range and the second largest employer in Crow Wing County. CRMC has been recognized nationally, regionally, and in the state for its excellence. The hospital is accredited by The Joint Commission Accreditation; The Commission on Cancer of the American College of Surgeons; and by the Commission on Office Laboratory Accreditation.

        

   

THE COMMUNITY

The Cuyuna Lakes area is home to Bay Lake, Crosby, Cuyuna, Deerwood, Emily, Ironton, Riverton, and Trommald. The area has nearly 6,000 year-round residents and thousands more seasonal residents and visitors. This is where small town charm meets the great outdoors. The Cuyuna Country State Recreation Area boasts over 500 lakes and 25 miles of forested shoreline providing peaceful relaxation for those who desire a place to picnic, bike, hike, fish, or ski/snowmobile. There are over 30 miles of groomed mountain biking and ATV trails, local swimming beaches and a variety of parks, 2 fine golf courses, and over 30 camp sites available. This is a safe and caring place for family, a regional hub for healthcare, and has an excellent school district that embraces technology, academics, and extracurricular activities. The community is proud to be a destination for tomorrow’s leaders and entrepreneurs. The community welcomes newcomers and guests during any season to experience how the area is accelerating. The locals state: “There are few times in life that you can be part of a story this big in a region this small.”

For additional information on Crosby, the Cuyuna Lakes Chamber of Commerce, and the Crosby- Ironton School District, as well as the surrounding Brainerd Lakes area, please visit the following websites:

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