Job Description
JOB SUMMARY
The EPIC Analyst at North Mississippi Health Services is responsible for ensuring effective and reliable revenue cycle system functionality including design and testing of reports and processes and interpretation of different programming and database languages. This role collaborates with team members, vendors, and leadership to identify and escalate current and anticipated system issues and engages change management to implement modifications and solutions to maintain databases and broader system stability.
| **JOB** **FUNCTIONS** |
| --- |
* Acts as a functional and/or technical analyst in system and reporting functionality.
* Assists in research and identifies root causes and resolutions for system issues.
* Provides information to leadership and colleagues with recommendations to improve the functionality of revenue cycle systems.
* Escalates system issues with leadership as necessary.
* Develops, modifies and tests moderately complex processes to improve efficiency of hospital revenue cycle operations.
* Follows operational processes to assure revenue cycle systems availability, reliability, and predictability.
* Provides on-call support for system application issues, ensuring 24x7 support.
* Tests any changes to system in test environment and works collaboratively with leadership & colleagues to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process.
* Ensures appropriate system downtime procedures are communicated.
* Works with vendors to ensure appropriate installation of new versions, updates, interfaces, and upgrades.
* Works closely with leadership to ensure successful implementations & upgrades.
* Designs, writes, tests and implements system functionality changes, reporting, & extracts using existing, user-created, and third party vendor applications & tools.
* Coordinates the design, development, evaluations, implementation, and monitoring of system application and solutions by sharing of information to support clinical, financial, general business, and integration operations.
* Maintains appropriate knowledge of all systems in order to understand current & future database needs, including domain knowledge.
* Reads and interprets different programming languages and scripts – including SQL, PL/SQL, and stored procedures in Oracle, MSSQL, and other open database platforms.
* Utilizes & builds tools to effectively monitor database stability, manipulate and transfer data between systems, and proactively detect problems with processes/programs.
* Monitors database error logs and queues.
* Performs other duties and responsibilities as required.
QUALIFICATIONS Education Education Level Education Details Required/Preferred Associate's Degree Computer Science, Math, Analytics, Informatics, or Management Information Systems Required
Bachelor's Degree Preferred
Licenses and Certifications
Licenses and Certifications Licenses and Certifications Details Time Frame Required/
Preferred
Work Experience Number of Years Work Experience Details Required/
Preferred 1-3 years Minimum 2 years’ IT data or business data analytics experience Required
Knowledge Skills and Abilities
Knowledge, Skills, Abilities Required/Preferred Proficiency Independently assumes responsibility for efficient flow of work without direct supervision, exercising outstanding judgment, decision-making abilities, and interpersonal skills Required N/A Exhibits proficiency in the use of Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Teams Required N/A Excellent organizational and communication (verbal and written) skills; required Required N/A Excellent interpersonal skills; required Required N/A Multi-tasking, critical thinking, and problem-solving skills; required Required N/A ITIL exposure or experience; preferred Preferred N/A Working knowledge of Healthcare Information Systems; preferred Preferred N/A Exhibits outstanding poise in a fast-paced business environment Required N/A Provides advice and assistance to departments requiring business processes and capabilities of Human Resources and/or Payroll, Financial/Billing, or Financials and Supply Chain Systems Required N/A Defines, designs and implements business processes, workflow, reports and queries necessary for proper operations of all Business Operations Systems Required N/A Must have extensive contact with: Business Operations Staff, Management, vendors, consultants, other NMHS/NMMC Staff members Required N/A Must have excellent written and verbal communication skills Required N/A Must reflect a positive, caring attitude toward patients, staff and the public we serve Required N/A Must project a good image of Management Information Services Required N/A
**SCOPE**
**Freedom To Act:**
**Problem Solving:**
**Impact:**
**Financial Responsibility:** * Sales Revenue Target Responsibility: * Approval Responsibility: * P & L Responsibility: * Assets Controlled: * Controllable Expenses (e.g., Payroll and other budgeted items): * Total Financial Responsibility: **Budget Responsibility** * Primary Budget Responsibility: * Shared Budget Responsibility:
QUALIFICATIONS Education Education Level Education Details Required/Preferred Associate's Degree Computer Science, Math, Analytics, Informatics, or Management Information Systems Required
Bachelor's Degree Preferred
Licenses and Certifications
Licenses and Certifications Licenses and Certifications Details Time Frame Required/
Preferred
Work Experience Number of Years Work Experience Details Required/
Preferred 1-3 years Minimum 2 years’ IT data or business data analytics experience Required
Knowledge Skills and Abilities
Knowledge, Skills, Abilities Required/Preferred Proficiency Independently assumes responsibility for efficient flow of work without direct supervision, exercising outstanding judgment, decision-making abilities, and interpersonal skills Required N/A Exhibits proficiency in the use of Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Teams Required N/A Excellent organizational and communication (verbal and written) skills; required Required N/A Excellent interpersonal skills; required Required N/A Multi-tasking, critical thinking, and problem-solving skills; required Required N/A ITIL exposure or experience; preferred Preferred N/A Working knowledge of Healthcare Information Systems; preferred Preferred N/A Exhibits outstanding poise in a fast-paced business environment Required N/A Provides advice and assistance to departments requiring business processes and capabilities of Human Resources and/or Payroll, Financial/Billing, or Financials and Supply Chain Systems Required N/A Defines, designs and implements business processes, workflow, reports and queries necessary for proper operations of all Business Operations Systems Required N/A Must have extensive contact with: Business Operations Staff, Management, vendors, consultants, other NMHS/NMMC Staff members Required N/A Must have excellent written and verbal communication skills Required N/A Must reflect a positive, caring attitude toward patients, staff and the public we serve Required N/A Must project a good image of Management Information Services Required N/A
**SCOPE**
**Freedom To Act:**
**Problem Solving:**
**Impact:**
**Financial Responsibility:** * Sales Revenue Target Responsibility: * Approval Responsibility: * P & L Responsibility: * Assets Controlled: * Controllable Expenses (e.g., Payroll and other budgeted items): * Total Financial Responsibility: **Budget Responsibility** * Primary Budget Responsibility: * Shared Budget Responsibility:
About North Mississippi Health Services
North Mississippi Health Services (NMHS) is a diversified regional health care organization serving 24 counties in north Mississippi and northwest Alabama and is one of the largest employers in Mississippi with over 6,900 employees. NMHS covers a broad range of acute diagnostic and therapeutic services offered through North Mississippi Medical Center (NMMC) in Tupelo, Community Hospital System, and North Mississippi Medical Clinics. NMHS strives to improve the health for people in this region by providing conveniently accessible and cost-effective healthcare of the highest quality.
